University of Utah Manager, Student Services in Salt Lake City, Utah


Open Date 04/05/2018

Requisition Number PRN16801B

Job Title Manager, Student Services

Working Title Manager, Student Services

Job Grade E

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area Academic Affairs

Department 00047 - Undergrad Stu Prg (Sch of Bus)

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 39300 to 72700

Close Date 05/04/2018

Open Until Filled No

Job Summary

The Student Services Manager is responsible for assisting the Director in managing student services in the David Eccles School of Business. This position will focus on student leadership by way of managing the Tutoring Center and the Eccles School student leader board as well as providing guidance and implementation of student leader training opportunities and programming for the Eccles School broadly. Further, this role will support undergraduate efforts in programming that supports undergraduate growth and retention. The Student Services Manager will work closely with the Director to set and implement goals, assess current efforts, and ensure continuity and quality of student services.


NOTE: This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

1. Work with the Director to manage essential operations and processes (including—but not limited to—assessment of services, strategic planning, student programming and student leadership initiatives).

2. Management of the Tutoring Center to include supervision, onboarding and hiring of the student tutors. This position also has responsibility for connecting with academic departments to determine tutoring needs and provide appropriate training, and partnering with Eccles School Marketing and Communication to promote the center.

3. Management of a paid student leader board that develops undergraduate student programming and engages students in Eccles School core values. Examples include: Day Zero, Night in the Sky, Eccles School Week and Party on the Plaza.

4. Support Eccles School and campus-wide undergraduate programs. Examples include New Student Orientation, Red White & U Day, Majors Fair, and the Upper Division Welcome.

5. Develop Fall and Spring student leader training series.

6. Analyze student leader challenges, concerns, and suggestions. Provide appropriate follow through.

7. Facilitate cooperative and collaborative relationships with colleagues in the Eccles School and across campus.

8. Commitment to and experience working with diverse students.

9. Other duties as assigned.

Minimum Qualifications

Bachelor’s degree in a related area or equivalency (2 years related work experience may be substituted for 1 year of education).

Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required.

Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Experience working within higher education, specifically in student services and/or leadership. A Master’s Degree in Education (or an equivalent) is preferred.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.