University of Utah Health Patient Admission Representative in salt lake city, Utah

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for a variety of functions during the admission process of the revenue cycle. The incumbent completes patient interviews in order to accurately identify patients, collect demographics and insurance information. The incumbent may collect patient responsibility payments. The position routinely works with clinicians and physicians.

This position is not responsible for providing care to patients.

Responsibilities

  • Interviews patients to obtain correct patient identification, demographic information, and revenue cycle activities in accordance with hospital policies and procedures.

  • Registers patients according to state and federal regulations; including assuring accurate admission class.

  • Completes basic compliance counseling with patients during registration, including discussion of HIPAA, important message from Medicare and Medicare coverage, including Part D.

  • Assists patients with questions about financial arrangements, billing and other financial policies or refers patient to appropriate assistance.

  • Identifies and collects patient financial responsibility when appropriate.

  • Completes reports and work queues, as assigned.

  • Completes bedside registrations, as needed.

  • Schedules, registers and arrives appointments for various ancillary services.

  • Corrects and edits registration errors to ensure proper billing.

  • Collaborates with clinicians and other departments to provide an exceptional patient experience at University of Utah Health.

Knowledge / Skills / Abilities

  • Demonstrated ability to prioritize and manage a large workload in stressful situations.

  • Demonstrated critical thinking, human relations and verbal and written communication skills.

  • Ability to quickly navigate through various hospital software applications.

  • Strong customer service skills.

  • Ability to discuss financial and insurance issues with patients and request payment when appropriate.

Qualifications

Qualifications

Required

  • Associate's Degree or two years experience in a health care setting or equivalency.

Qualifications (Preferred)

Preferred

  • Bilingual language (Spanish) skills.

  • Medical Terminology.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking, Standing

Requisition Number 28968

Reg/Temp Regular

Employment Type Full-Time

Shift Variable

Work Schedule 5-2, 9-5, 12-8, etc.

Location Name University of Utah Hospital

Patient Care? No

City SALT LAKE CITY

State UT

Department COR ISC 10D PAT ACCESS FIN SVC

Category Clerical / Office Support

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.