Myriad Genetics, Inc. Patient Advocate - Prolaris Team in Salt Lake City, Utah
The primary responsibility of the Tissue Patient Advocate is to act as a liaison between the health care provider, the pathologist and the laboratory in order to obtain patient samples. Patient Advocates are responsible for coordinating tissue testing for patients. This is accomplished by working with health care providers to complete the required documentation and sample submission and then will work with insurance companies to secure the highest possible coverage for patients. To be successful, the Patient Advocate must be detail oriented and must act in compliance with agency, department, and company regulations, policies and procedures. This individual should focus 90% of their time in direct communication with health care providers and their staff, insurance companies, and patients, with the remainder being spent on administrative tasks.
Responsible for coordinating testing services for patients by:
Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
Working with health care providers to complete the required documentation and sample submission.
Reaching out to pathologist to obtain the patient’s tissue sample.
Working with insurance companies to secure the highest possible coverage for patients.
Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
Employee will be on the phone approximately 60-80% of the time.
Participate in the Quality Assurance plan.
Comply with applicable CLIA and HIPAA regulations.
Fluent in Spanish is preferred/encouraged
Professional and detail-oriented
Excellent interpersonal and communication skills
Accurate typing skills of at least 35 WPM
Excellent listening, transcribing and self-review skills, PC experiences, including Excel, Word, Internet and email
Ability to multi-task
One year of customer service or medical reimbursement experience required
Preference given to applicants with a Bachelor Degree or more than one year of
customer service or medical reimbursement experience.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
Myriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs. Myriad is focused on three strategic imperatives: maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets. For more information on how Myriad is making a difference, please visit the Company's website: www.myriad.com.
Myriad is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.
Requisition ID: 2018-7142
Location Details: Salt Lake City, Utah
Name: Myriad Genetics Laboratories
Street: 320 S Wakara Way